Refund & Cancellation Policy - One Stop Invoice

Scope

This policy applies only to optional commercial terms for website business accounts on onestopinvoice.com, where those terms apply to your account.
Pro in the iOS and Android apps is an optional auto-renewing subscription sold through the App Store or Google Play. Cancellation and refunds for those purchases are handled by Apple or Google, not as a website checkout.
This page is not a purchasing flow and does not offer checkout.

Website account cancellations

If your website account has optional commercial terms, you may request cancellation by contacting support@onestopinvoice.com or from applicable website account settings.
Where a cooling-off window applies to your website account, cancellation requests must be submitted within 7 days of the relevant charge date.
After that window, access continues until the end of the then-current website account period, if applicable.

Website account refunds

Refunds for applicable website account charges are only available if a cancellation request is made within 7 days of the charge date, or in cases of duplicate charges or proven technical issues that prevent use of the website service.
To request a refund for an applicable website account charge, contact support@onestopinvoice.com within 7 days of the charge.
Approved refunds for website account charges are returned to the original payment method within 5–7 business days of approval.

App Store and Google Play

Purchases of Pro through Apple or Google are governed by Apple’s or Google’s own terms. To cancel or request a refund for an App Store or Google Play subscription, use your Apple ID or Google account subscription settings.

Changes to Policy

We reserve the right to update this Refund & Cancellation Policy at any time. We will notify users of material changes.